City Index Review 2022

The City Index review, written by Arincnen experts, offers a comprehensive report covering customer service, assets and products, platforms and more.
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🏆 Broker Evaluation
7.58
🗺️ Regulatory Bodies FCA
💳 Minimum Deposit 50$
⚖️ Islamic Account No
💰 Payment Methods Bank transfer - credit card - Electronic Banks
🏢 Main Branch United Kingdom
☎ Customer Service 24/5
🎮 Demo account not
🖥 Trading Platforms Proprietary Platform -MT4 - Web Platform

Key Takeaways

City Index
Broker Evaluation
Year of Establishment
1983
Main Branch
United Kingdom
Other Branches
Not Available
Supported Languages
English
Operating Hours
Market Opening Hours

Overall Summary

City Index was founded in the UK in 1983. Starting out as a spread-betting brokerage, it grew by acquisition over the years, culminating in its own buy out by StoneX, a Fortune 500 company headquartered in New York City. 
StoneX is listed on the NASDAQ and provides capitalization and support to City Index to offer its clients comprehensive market access through CFDs, spread betting and options in FOREX, indexes, shares, commodities, bonds, interest rates and cryptocurrencies.
City Index’s deep product listing includes 21 market indices, 84 currency pairs, 12 types of bonds and over 4,500 global shares. It also offers access to cryptocurrency markets, including bitcoin and ethereum. However, following new legislation, CFDs on cryptocurrencies are no longer available to UK traders.
City Index handles over 150,000 retail accounts. At the most recent count, it had $978 million in client assets. The combination of its solid capitalization, extensive product basket, diverse platform choices and class-leading research facilities make it a sound choice for entry-level and experienced retail traders alike.

Who Is City Index Good For?

City Index is well-run and highly organized, and its exciting platforms and range of world-class research materials match its impressive product offering. More than that, City Index affiliates are regulated in eight jurisdictions and the company has a clean trading history. 
The broker has something to offer every type of trader, from the new investor to the seasoned veteran. Its facilities are sleek and inspire confidence, but there is one drawback. Every broker seeks to serve as many high-volume traders as possible for reasons of scale and profitability, but City Index has a worryingly unclear proposition for elite traders. 
The broker does not appear to offer any volume incentives for high-volume traders. It also does not offer Virtual Private Server (VPS) services for these kinds of clients, and its trading platforms that are targeted to high-volume traders may not be consistent with its advertising. We will discuss this point further in the trading platform section of this review.
It can be hard to make out which geographies City Index serves. The broker is regulated in the UK, Australia and Singapore under the City Index banner. However, depending from where in the world you access its Website, you could be re-laid to City Index’s sister company FOREX.com. 
It is not immediately apparent which jurisdictions are served by which trading entity, and you may only know when you try to open an account. City Index does not serve US clients; this is left to FOREX.com, but this type of simple information is not available to all countries in list form. Here are some of the key factors to consider when investigating this broker:

Pros

  • Diverse product basket.
  • Strong cryptocurrency offering.
  • Spread betting for UK clients.
  • Powerful back-testing.
  • Competitive and tight spreads.
  • Quality user experience platforms.
  • Low opening deposits.
  • Well-regulated with decades of experience.
  • Powerful slate of platforms.
  • Wide range of trading instruments.

Cons

  • No volume discounts for elite traders.
  • Unclear fee disclosures.
  • No secondary insurance coverage.
  • Brief access to demo account.
  • No deposit bonuses or promotions.
  • No VPS hosting.

Is City Index safe?

The company has earned a solid reputation as a reliable spread-betting, FOREX, and CFD broker. It is regulated and licensed by the FCA, the Dubai UAE Central Bank, the MAS, and the ASIC. Naturally, this regulation mandates best practices, such as segregating client funds in tier-1 banks. In our review, we found it concerning that the broker does not invest in third-party insurance schemes as other brokers do to make doubly sure that investor capital remains safe.
Further, City Index complies with the European Securities and Markets Authority (ESMA) rules. These rules mandate negative balance protection for traders so they cannot lose more money than they invest. ESMA rules mandate brokers to advertise on their Websites what percentage of clients lose money trading CFDs. At the time of this review, the number advertised by City Index was 70%, which is not unusual in European markets.
The broker claims to put emphasis on fees and spread transparency. However, it has not found a way to lay out clear cost comparisons. Traders will need to be eagle-eyed to make out which account and which instrument attracts fixed or variable spreads. All told, when accounting for the broker’s length of operation, prestigious ownership, and extensive regulation, it can be considered safe.
Trading Account Information
Account Currency
USD
Minimum Deposit
50$
Segregated Accounts
Yes
Payment Methods
50$
Accepting US Clients
No
Available Markets
Forex-stocks-commodities-cryptocurrencies-bonds
Demo Account Duration
30 Days

Offering of Investments

The company boasts a strong product basket. Even the most ambitious traders will be occupied for a long time while investing in the following instruments:
Advantages of Trading
Maximum Leverage
1:100
Minimum Lot Size
0.01
Available FOREX Pairs
70 Currency Pairs
Scalping
Yes
Hedging
Yes
Spread
Starting from 1.1 pips
Trailing Stop
Yes
Islamic Account
No
Trading Platforms
Proprietary Platform -MT4 - Web Platform
Regulatory Bodies
Broker Type
STP

Account Types

City Index offers clients a single universal account for retail traders, called the Standard Account. The minimum deposit is an accessible amount of £100/$100. Thereafter, clients must pay £25/$25 for future deposits. There are no commissions on spread betting and CFDs, except for equity CFDs.
High-volume traders can be invited to open a VIP account. This account comes with some benefits, not the usual improved spread-betting offers, but interest on cash balances and improved rates of trade execution. 
Besides the hard financial incentives, the broker also sweetens the deal by offering VIP client access to exclusive sporting and society events, as well as an expert sales trader to offer 24/7 advice. Notwithstanding, the account does not come easy, and becoming a qualifying member requires the approval of the City Index VIP team. 
Demo Accounts
The broker offers two free demo practice accounts. The first demo account offers a space to learn to trade, conduct market analysis, and test market strategies. This MT4-enabled demo account is available for three months with £10,000 in virtual cash as part of the deal.
The other option is the Standard City Index demo account. It comes with uncapped access to the company’s trading platforms with £2,500 in virtual cash to spend. Once customers have their demo login details, they can access dynamic pricing on hundreds of markets. They can also access most of the features available on the live accounts.

Account Opening

Opening an account is fast and easy. With the right documents, the account can be ready to receive its first deposit in one business day. Opening an account with this broker involves the standard process of filling out some questions about their trading knowledge and providing acceptable identification and address information.  
However, traders should know, depending where they live, they may be referred to City Index’s sister company, FOREX.com, which can disappoint if they have performed research on City Index. Traders can find out with which trading entity they will have to invest by digging deep in the Frequently Asked Questions (FAQ) section, trying to open an account, or contacting the customer service desk.

Deposits and Withdrawals

With a minimum initial account deposit of £100 or $100, traders can be sure that they have enough funds to cover the requirements of their first trade. Minimum deposit requirements may vary depending on your location, account type, and instrument of interest
Traders can make deposits and withdrawals using the following methods:
The minimum withdrawal amount is £50 or $50 AUD. International withdrawals take three to five days, while domestically in the UK, one to two days are enough.

Customer Service

The City Index multilingual customer service desk operates 24/5, with telephonic support through a UK number. There is also an international number for callers from other markets. Traders can make use of the helpful online chat feature, but must deal with a chatbot before they can speak to a human.
City Index has an active social media presence that is mainly for research and educational updates, but can also provide enough information to answer selected customer service questions. Its Help section is well-stocked, with a detailed FAQ resource giving customers a chance to help themselves before trying to reach the customer service desk

Commissions and Fees

City Index is a competitive broker in terms of both fees and spreads. It offers commission-free spread-betting and CFD trading. Spreads are competitive, with a minimum spread of 0.50 pips and an average spread of 0.69 pips for a major currency pair like the EUR/USD. The broker offers fixed spreads for certain instruments, such as indices and commodities. It offers variable spreads for FOREX markets. Users are advised to study the rate card closely, as the broker’s rates are not always clearly laid out. 
Traders will need to be aware of a monthly inactivity fee of £12 for accounts that have been inactive for over 12 months. The fee and the waiting period are generous by industry standards. Overnight positions attract a financing charge. However, the amount is difficult to calculate on your own. 

Platforms and Tools

Traders have a choice of four different trading platforms. These are:
Advantage Web: This Web-based platform is the broker’s legacy trading platform that is still in commission. Starting out is quick, installation-free, and simply requires an Internet browser. The layout is customizable across several workspace screens. One-click trading gives users a decisive trading experience, and with 80 different technical indicators and strong risk management tools, even novice traders can avoid early losses.
Web Trader: Released in 2018, this new platform is a speedy upgrade on Advantage Web. It is based on robust HTML5 technology and provides powerful performance and an enjoyable trading experience. It offers a range of tools, such as charts, market indicators, and drawing tools. The broker markets this new offering proudly. It is available to both live and demo users. 
AT Pro: This platform needs to be downloaded to your desktop. It may suit elite traders, as it is a sleek and sophisticated platform with exceptional performance. It offers advanced tools like back testing, detachable charts, incredible customization, and several insightful indicators. The platform’s development studio allows traders to create their own trading templates. 
The platform is designed for professional traders and is targeted as such by the broker. Curiously, however, the platform appears to be open only to institutional partners, negating the value of back testing and automated trading for individual elite traders.
MT4: Users who are familiar with this industry staple can opt to use MT4. Its recognizable interface and tried-and-tested charting package, technical indicators, as well as customization abilities, will please those traders who are not yet ready to try something new

Mobile Trading

The City Index mobile app is compatible with iOS and Android devices. It offers useful syncing between the desktop platforms and the mobile app. The menus are well laid out and easy to follow. As a mobile offering, it has fewer features, and it is not as easily customizable as the desktop version.
Traders on the go can review technical analysis, follow market developments, and monitor their positions. Other helpful features involve custom price alerts and watch lists. Charting is less detailed and interactive than the desktop version, but this is to be expected. Last, traders can contact customer service through the mobile app.
Research and Development
City Index has put a great deal of effort into developing a top-class research and educational product. In our view, this area of its offering ranks well against any other broker. Its Training Academy contains many helpful video tutorials on how to make the most of your time with City Index. The material is mainly developed in-house, with regular appearances by the Research Director at City Index. 
Meanwhile, the Website video content is supplemented with external YouTube content. There are many interesting topics, and the material is well organized. Some research categories can even be accessed directly from the trading platforms.
Traders can learn several trading strategies drawn from different market approaches on the Website and through the platforms. Users should note that some content is paywalled, which is a slightly negative point. The in-house material is supplemented by Trading Central, which provides a helpful fundamental scanner feature that, in turn, uses filters to compare current market prices against City Index’s valuation of the price.
Traders will enjoy the fortnightly Webinars designed to teach them how to take advantage of share price fluctuations and how to analyze and monitor patterns. Although in-person seminars are now affected by pandemic restrictions, these are typically free, informative and well-attended. Here are some other key elements of City Index’s research product:
Market News and Analysis: Traders are spoiled for choice with daily reports on market movements, FOREX events and financial highlights. In addition, the broker posts detailed technical analysis and graphical breakdowns of market events to help trader decision making. 
Historical Data: The broker provides a wealth of historical data through an Excel plugin. Traders can track and analyze trends to inform their strategies. The presentation is digestible and easy to follow.
Signal Alerts: This real-time market signal alert service is delivered via email and text. It gives traders up-to-the-second information on developments they should know.
Recognia: This is a third-party powered analysis portal that scans markets in real time for patterns that could be used advantageously by traders.  
Education
The detailed training repository contains well-structured trading tutorials that are divided into six thematic sections. The broker has taken the time and effort to make this section as exhaustive as possible. Traders can also find “how-to” articles that break down the fundamentals of each of the major trading instruments. The help and support databases are equally informative and well-stocked.

Final Thoughts

In our view, City Index is a well-backed and skillfully run broker that covers many bases for most traders. It is well regulated and has a long trading history, which is always comforting for prospective traders.
Its platforms are smart and progressive and present a wide range of choice from which traders to select. The broker has a robust product catalog that would satisfy anyone from a low-skilled trader all the way to elite and institutional white-label partners. 
City Index’s research and educational capabilities will take some beating by rivals, and the broker has a responsive and customer service desk. 
However, despite all these positives, some notable negatives exist. High-volume traders will be discouraged by the apparent lack of volume discounts. This is a significant issue. Additionally, the AT Pro Account appears to be marketed to high-volume individuals, but is open only to institutions. There is also no VPS service for elite traders.

Conclusion

This broker offers competitive spreads and fees and progressive platforms. It is a good fit for novice and intermediate traders. Elite traders can find a home here, but may have to make some concessions. 
Its research and educational facilities are excellent. With powerful and diverse market access, traders will not run out of products in which to invest. It is well-capitalized and has a long trading history, putting traders at ease.
However, in our view, it does not offer elite clientele the service they can get elsewhere. There are no high-volume discounts, which is a deterrent, and the trading platform devoted to these traders may not be available to them at all. On balance, City Index remains a strong broker that will continue to serve its core customers well.

City Index in Brief

City Index is a successful broker with a long history of success based on competitive fees, solid market access and user-friendly platforms. It has a responsive customer service desk and excellent research and educational facilities. Brokers will find its products user friendly and easy to understand.

Review Methodology

The team at Arincen collected more than 120 pieces of data covering in excess of 100 licensed FOREX companies. Data collection was done in three ways:
1. Companies’ Websites.
2. Other Websites that have ranked FOREX companies.
3. A survey questionnaire (referred to here as Survey “1”) we had sent to the companies invited to participate in the exercise.
We have identified 12 criteria for our assessment, each containing several aspects and carrying its own relative weight. These include licensing, deposits and withdrawals, number of assets etc. 
Afterward we validated the data by:
1. Registering with FOREX companies as a secret shopper and/or as Arincen.
2. Survey number “2,” in which we asked these companies’ customers for important feedback and past experience.
The next step saw us evaluate and rank each company, relying on the hard work of 15 Arincen employees. We were very careful in ensuring the most accurate assessment possible, including taking into account different languages, as well as the various mobile-app operating systems, e.g., Apple, Samsung etc.
To add credibility to our research project, we sent a final and third survey (referred to here as Survey “3”) to enable participating FOREX companies evaluate our own research and whether it accurately reflects the realities on the ground. We were fortunate enough to receive a mark of 9.9 out of 10! We have kept to a minimum the margin of error, which stood at a measly 1%.
City Index Trading website homepage
Trading platforms available through City Index Trading Company
Licenses and Safety in City Index Trading Company

FAQ

Where is City Index regulated?

City Index is licensed by the tier-1 (high trust) FCA and the ASIC. It holds additional licensing from the MAS in Singapore and the Dubai UAE Central Bank.

In what other ways does City Index protect me?

City Index complies with ESMA rules that mandate Negative Balance Protection for traders, so they cannot lose more money than they invest.

Which countries does City Index serve?

City Index does not serve US clients as this is left to its sister company, FOREX.com. For the rest, it can be hard to make out which geographies City Index serves. The broker is regulated in the UK, Australia and Singapore under the City Index banner, but depending from where in the world you access its Website, you could be relayed to City Index’s sister company, FOREX.com.

Does City Index offer Cryptocurrency trading?

Yes. The broker offers trading in five major cryptocurrencies.

Does City Index provide any extra offerings?

The broker runs a “Deposit Bonus” scheme that rewards regular deposits. It is not available in all countries, so traders should visit the broker’s Website to see if they qualify.

How do I fund my account?

Traders can make deposits and withdrawals using the following methods: debit/credit cards, bank wire transfer and PayPal.

Which trading platforms does City Index offer?

Traders have a choice of four different trading platforms. These are: Advantage Web, Web Trader, AT Pro and MT4.

How can I access customer service?

The City Index multilingual customer service desk operates 24/5, with telephone support through a UK number. There is also an international number for callers from other markets. Traders can make use of the helpful online chat feature, but must deal with a chat bot before they can actually speak to a human.

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